Whether you’re ready to commission a custom piece, curious about our craftsmanship process, or simply want to experience premium leather goods firsthand, we’d love to hear from you. At CraftLeather Canada, connecting with our customers is just as important as crafting exceptional leather goods. Here’s everything you need to know about getting in touch, visiting our workshop, and accessing our customer service.
Contact Information: Multiple Ways to Connect
Getting in touch with our team is easy, and we’re committed to responding promptly to every inquiry. Whether you prefer phone calls, emails, or social media, we’ve got you covered.
Primary Contact Details:
Phone: 416-582-9347
Our phone lines are staffed Monday through Friday, 9:00 AM to 6:00 PM EST. Weekend calls go to voicemail, and we return all messages by the next business day.
Email: info@marodiscount.com
Email remains our most comprehensive communication method. We typically respond to email inquiries within 24 hours during business days, often sooner for urgent custom order questions or consultation requests.
Physical Address:
Unit 204, 1587 Queen Street West
Toronto, ON M6R 1A5
Our workshop is located in Toronto’s vibrant Queen Street West district, easily accessible by TTC and with street parking available for visitors.
Social Media Connections:
Stay connected with our latest work, behind-the-scenes content, and customer features across multiple platforms:
- Instagram: @craftleathercanada – Daily workshop updates and finished piece showcases
- Facebook: facebook.com/craftleathercanada – Community discussions and customer stories
- LinkedIn: linkedin.com/company/craftleather-canada – Business updates and corporate services
- TikTok: @craftleathercanada – Quick crafting process videos and tips
- YouTube: youtube.com/craftleathercanada – In-depth technique tutorials and workshops
Workshop Visits: See Craftsmanship in Action
Nothing beats experiencing our craftsmanship process firsthand. Our Queen Street West workshop welcomes visitors by appointment, offering a unique behind-the-scenes look at traditional leather working techniques.
What to Expect During Your Workshop Visit:
Guided Tour Experience: Our artisans provide 30-45 minute guided tours explaining each stage of our production process. You’ll see everything from initial leather selection through final quality inspection.
Live Demonstration: Watch traditional techniques in action, including hand-stitching, edge burnishing, and embossing. Many visitors are amazed by the precision and skill required for authentic leather craftsmanship.
Q&A Sessions: Ask questions about techniques, materials, custom options, or anything else related to leather craftsmanship. Our artisans love sharing their expertise with curious visitors.
Product Examination: Handle finished pieces and works-in-progress to understand the difference between handcrafted and mass-produced leather goods.
Workshop Visit Logistics:
Booking Required: All workshop visits require advance booking to ensure artisan availability and proper safety protocols.
Group Accommodations: We welcome groups up to 8 people, perfect for corporate teams, design students, or craft enthusiasts.
Best Visiting Times: Tuesday through Thursday afternoons typically offer the most active workshop environment with multiple artisans working on various projects.
Duration: Plan for 45-60 minutes including tour, demonstration, and discussion time.
Cost: Workshop tours are complimentary for potential custom order clients and regular customers. General public tours available for $15/person.
To book your workshop visit, call 416-582-9347 or email with your preferred dates and group size.
Consultation Bookings: Personalized Service Planning
Whether you’re considering a custom order, corporate gift program, or bespoke creation, our consultation service ensures we understand your vision completely before beginning any work.
Types of Consultations Available:
Custom Order Consultations: In-depth discussions about design possibilities, material selection, timeline, and investment for personalized leather goods.
Corporate Gift Planning: Comprehensive planning sessions for business gift programs, including volume pricing, timeline coordination, and branding options.
Bespoke Design Sessions: Extended consultations for complex custom projects requiring significant design development and artisan expertise.
Maintenance and Repair Consultations: Assessment sessions for existing leather goods needing restoration, repair, or refurbishment.
Consultation Formats:
In-Person Workshops Sessions: 60-90 minute appointments at our Toronto workshop, allowing you to see materials and examples firsthand.
Virtual Consultations: Video calls for clients outside the Greater Toronto Area, including screen sharing for design reviews and material explanations.
Phone Consultations: Quick 15-30 minute calls for straightforward projects or preliminary discussions.
Email Consultations: Detailed written exchanges perfect for clients who prefer documentation of all design decisions and specifications.
Booking Your Consultation:
Online Scheduling: Visit our website to access our online booking calendar with real-time availability.
Phone Booking: Call 416-582-9347 to speak directly with our scheduling coordinator.
Email Requests: Send consultation requests to info@marodiscount.com with your project details and preferred meeting format.
Preparation: We’ll send a pre-consultation questionnaire to help maximize your appointment time.
Most initial consultations are complimentary for serious custom order inquiries. Extended design sessions for complex bespoke projects may include consultation fees applied toward final project costs.
Customer Service: Support Throughout Your Journey
Our relationship with customers extends far beyond the initial purchase. From pre-order questions to lifetime maintenance support, we’re committed to exceptional customer service throughout your leather goods ownership experience.
Customer Service Offerings:
Pre-Purchase Support: Detailed product information, sizing guidance, material explanations, and recommendation services for customers choosing between options.
Order Status Updates: Regular communication throughout production process, including milestone notifications and expected completion dates for custom orders.
Care and Maintenance Guidance: Comprehensive support for leather care questions, seasonal maintenance routines, and product longevity tips.
Repair and Restoration Services: Professional assessment and repair services for CraftLeather Canada products, including warranty work and paid restoration services.
Satisfaction Guarantee Support: Resolution services for any concerns about product quality, design specifications, or customer experience issues.
Customer Service Response Times:
- Phone: Immediate during business hours, next-day callback for voicemails
- Email: 24-hour response for general inquiries, same-day for urgent custom order questions
- Social Media: 4-8 hour response for direct messages and comments
- In-Person: Immediate assistance during workshop hours
Frequently Asked Questions: Quick Answers
Q: Do I need an appointment to visit the workshop?
A: Yes, all workshop visits require advance booking to ensure artisan availability and safety compliance.
Q: What’s the best way to get pricing for custom work?
A: Email us with your project details, or book a consultation for complex custom orders requiring detailed discussion.
Q: Can I see examples of previous custom work?
A: Absolutely! We maintain a portfolio of completed custom projects (with client permission) available during consultations and workshop visits.
Q: How far in advance should I book for custom orders?
A: Standard custom work requires 4-6 weeks. Complex bespoke pieces need 8-12 weeks. Holiday seasons and graduation periods book up quickly.
Q: Do you ship across Canada?
A: Yes, we ship nationwide with tracking and insurance. Toronto-area customers can arrange workshop pickup to save shipping costs.
Ready to Connect?
Whether you’re ready to start a custom project, curious about our craftsmanship, or simply want to learn more about premium leather goods, we’re here to help.
Start Your Journey Today:
📞 Call: 416-582-9347
📧 Email: info@marodiscount.com
🏭 Visit: Unit 204, 1587 Queen Street West, Toronto
💻 Follow: Connect with us on social media for daily updates
From initial inquiry to lifetime ownership support, CraftLeather Canada provides the personalized service that premium leather goods deserve. Contact us today and discover why discerning customers across Canada choose our handcrafted excellence.
Your perfect leather piece is just a conversation away. Let’s make it happen together.